#GetDigital2017

Hi Everyone,

Welcome to Get Digital, the 3rd and final Dice Mini-Conference, and what a way to end the year! Our afternoon consisted of three engaging speakers who filled the room with enthusiasm and excitement while sharing their stories and journeys. As you’ve already guessed the topic for the day was digital and each speaker expressed the importance of technology when establishing or developing a business. I must say, I thoroughly enjoyed this conference. The great variety of wisdom shared by the speakers made the event very engaging and allowed me to gain something new from each speaker.

 

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Dr. Johnny Walker

Our afternoon was kicked off by Dr. Johnny Walker, an international radiologist, who is CEO of Health Founders and Jinga Life. He gave us a detailed account of his journey so far, with some compelling stories of people he has met and places he has been around the world. Dr. Walker is devoted to helping patients and improving the lives of people globally. This is clear by the number of projects he has worked on to date.

 

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Dr. Walker focused on deviating the healthcare system away from the hospital using a digitalised platform, that is available for use 24/7. He began by building tele-radiology clinics around Australia, and bit-by-bit, he built Global Diagnostics. They look after thousands of patients all over the worlds. It takes whatever type of scan is needed, transports them through a webpage porter to a panel of radiologists, who are alert wherever they may be. It was a total game changer!

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“Founder’s Dilemma”

After some time, they got to a point where they grew huge, but they didn’t know what to do or where to go next. He argued that there was a time for disruption. He created Jinga Life, which is like a digital file of an individual’s medical records which can be viewed and monitored at any time. Things like allergies, doctor’s visits, previous sicknesses are shown. Everything from ‘the womb to the tomb’.

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A captivating opening to our event, which aroused my curiosity and certainly left me amazed!

 

 

David Erixon

Next to the stage was David Erixon, a native Swede who is head of digital and customer innovation at Ulster Bank. From his presentation, we gained an insight into the banking and financial sector, like the medical sector provided by Johnny Walker. The use of digital innovation used in the financial sector is growing considerably and he provided us with some surprising statistics to back this up. Last year in Sweden, the number
of cash transactions amounted for just 2% of the total overall transactions in the country. Unbelievable! And this figure is expected to drop significantly in the coming years as they are issuing less and less physical money.

“90% of all transactions in Sweden are digital.”

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David showed us a quick video demonstrating how a company can gather and connect various pieces of data points, which allows you to create and trigger your own actions. 22 Seven gains access to all aspects of customer bank accounts. It looks like what a bank can do except it does more. Not only can you make better decisions about your money, you can also link them decisions to your actions by 22 Seven. An example David used was, when your salary comes in every week or month. It gives you indication of the bills you usually pay, like electricity, insurance etc. and then after these deductions, it provides an estimate of the discretionary money available that you can spend.

“Predicted. Proactive. Prescriptive.”

 

A short video clip showing how it works

David also talked about the importance of bank APIs, which involves bringing people together who want to improve the banking system. Its main aim is to fulfil the needs of their users, which is David mentioned is their primary goal overall.

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If we think of all the Ulster Bank branches open today in the Republic of Ireland, there are currently 110. After carrying out some research I discovered that 30 of these branches are set to close shortly. This “reflects the greater role played by technology and digital banking in how Ulster Bank delivers services to its 1.1 million customers here, and a need to reduce its significant cost-income ratio.” (The Irish Times, 2007). Even entering a bank today, a lot of actions are completed on machines, without the need of staff assistance. I believe the future of banking will not require any banking counters, or even ATM machines.

 

 

Alistair Croll

Our final speaker of the evening was Alistair Croll, who is an author of the book ‘Lean Analytics’, and a public speaker with over 20 years’ experience. He spoke about how we change society through innovation.

 

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“Technology isn’t interesting, but discontinuity is.”
Discontinuity means an “unpredictable, unforeseen, natural or man-made sudden change… that confounds or disrupts earlier expectations.” (BusinessDictionary.com, 2017). In other words, with the development of new digital technology, things aren’t the same afterwards. He gave some examples, like people now using google maps to find their way around, instead of a map made from paper.

The evolution of the smartphone is one of the most profound changes in the last 10 years. Alistair provided us with some thought-provoking facts. The average person checks their phone 42 times per day, and the average 18-24-year-old checks their phones a remarkable 82 times. Even within 5 minutes of waking up, people are drawn to pick up their phone and browse social media. The phrase “I can’t imagine my world without my smartphone”, is a common discontinuity.

Alistair concluded his presentation talking about the future. Company’s shouldn’t wait for new developments to happen. When something becomes popular, another thing becomes scarce. All this innovation leads to efficiency and creates demand.

Efficiency -> means lower cost -> means new uses -> means more demand -> means more consumption

Alistair succeeded in maintaining everyone’s attention throughout his speech which isn’t easy when you’re the last speaker of the day. (and of the year). I have to say, he really engaged and interacted with the audience, while informing us on this huge topic in today’s society.

For more information about Alistair, I found an interesting article HERE, that is worth a read!

Conclusion

So there you have it, the last our mini conferences for the year have drawn to a close, and unfortunately so have my blog posts. Thanks a million for reading and hope you all enjoyed my posts. That’s everything from me, feel free to comment and share.

Thank guys!

Christina

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References

BusinessDictionary.com. (2017). What is discontinuity? definition and meaning. [online] Available at: http://www.businessdictionary.com/definition/discontinuity.html [Accessed 24 Apr. 2017].

The Irish Times. (2017). Up to 30 Ulster Bank branches in Republic under threat following review. [online] Available at: http://www.irishtimes.com/business/financial-services/up-to-30-ulster-bank-branches-in-republic-under-threat-following-review-1.3000228 [Accessed 24 Apr. 2017].

Pictures from this blog are a mixture of my own, google images and the slides provided by each speaker.

#GETSOCIAL2017

Hi Everybody,

Welcome to Get Social 2017, the 2nd of our DICE mini-conferences. It was quite different from our first conference “Get Started” but it was still an enjoyable experience. It was all about social media and how it can be used effectively in a business. The event saw many social media experts take to the stage to share their knowledge on social media marketing. The great variety of wisdom shared by the speakers made the event very engaging and allowed me to gain something new from each speaker.

Paul Hayes – Managing Director of BeachHut PR

The conference began with our opening speaker and the MC for the day, Paul Hayes, who is the CEO and founder of BeachHut. He talked about what you need to do to get your company out there. He briefly spoke about his business anng5fd-hpd what they do. Their aim is to deliver the best branding, marketing and communications to clients with the ambition to compete in a global marketplace. They work with many different tech companies for example Intercom.

Paul portrayed many key points throughout his talk. Firstly, he said to resist the temptation to talk about yourself and instead talk about your impact on the world. But to talk early, openly and often. So word of mouth is great way to spread the word. Talk to your customers. Paul exclaimed that you should never talk about where you tech is now but where it is going. “Every day, new technology is developed while old technologies are retired or improved.” (Prometric.com, 2017).

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Content is a big thing in advertisements. Paul stated that the aim of the game is having “great content, finding the right people and then resonating with them”.

“Earned media beats bought media”

He used the example of the U.S presidential election 0412trumpclintonmissouri
to convey this point. Hillary Clinton spent hundred of million on advertisements for her campaign and Donald Trump spent nothing. Content is everything! He also spoke about how failure is where people learn most. A lot of people who are successful are successful from their own experiences, challenges and failures.

It was a great presentation and a nice introduction to the afternoon!

Matthew Weil – Voiceage

The next speaker was Matthew Weil who is head of product for the company Voiceage. Voiceage are a company that remove barriers of engagement between a business and a customer. The speed of technology today makes it difficult for a business to have a one-to-one relationship with their customer, so Voiceage try to solve this.

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Matthew spoke to us about three social medias Facebook, Twitter and Sina Weibo.

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“Facebook has changed the world”.

The power of Facebook and Twitter is phenomenal. Sina Weibo is sort of combination of both Facebook and twitter except it’s more business related as you buy stuff on it. It’s a Chinese website used by about 30% of their internet users.
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Matthew also talked about “Chatbots” which is excellent for marketing and payments and “Internet of Things” (IoT) which is a very powerful device. For example, if someone was buying a car, they are dependent on one person to tell them the truth about that car. But with an IoT device, you can ask the car questions like ‘has it ever been in an accident’ and get an sina-weibo-logo-vectoractual answer. Interacting with a car. Amazing!

To conclude, Matthew said for a business to succeed it can’t have just
one mode of communication, it must use them all:

  • Voice
  • Social Media
  • SMS
  • Bots
  • Email
  • IoT

Aisling Tobin – Jameson brand manager, Pernod Ricard

I thought that the presentation that Aisling Tobin gave was the most interesting of the day. She is the senior brand manager for Jameson and she gave us a very informative speech about how Jameson engage with consumers on social platforms. She talked about a new campaign that they are launching called Sine Metu. It is going to be a very important pillar within their digital strategy. Their reason for launching it is about the Jameson
brand growing so quickly on the back of an Irish whiskey boom at the moment.

Globally, Jameson reached 6 million case equivalent sales targets, which is massiv
e. They have 37,000 new consumers and they need to relate to them somehow and Aisling believes that Sine Metu will achieve this somehow.

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She gave us a description of their target market called LADS. It is an abbreviation for laid back appreciators and down to earth socials. Jameson realise they need to connect with them on an emotional level. They must keep up with the everchanging media and so their digital objective is to “exist in social to provide our LADS with sharable, engaging and relevant storytelling.”

They need to “Listen, Learn and Reward”

One of the big problems Jameson face when marketing is that they are under a strict jj_and_s-logo-b3a00e5807-seeklogo-comalcohol advertising code. They must follow copy clear remit. Aisling explained that anything they create, any advertisements or promotions needs to go through copy clear for approval before it is launched.

She talked about rules of engagement and getting the relationship right online with consumers. She broke it down into steps.

  1. Listen – Are they getting the right sound demographics talking about their brand?
  2. Quality content – the content they post must be good quality to deliver the engagement. A company could have lots of posts per day but that doesn’t mean that they have good engagement. Jameson learned that their consumers are more engaged with videos including subtitles. So when they host events, they can use Facebook live to stream these events, so people who aren’t there don’t miss out.
  3. Value exchange – They reward them for loyalty or engagement, for example by liking a post or retweeting. When they launched something new, their Facebook followers were the first to hear about it.
  4. Location – They use Data Profile Management System (DPM). So they segment out strategic target by interest. Aisling explained how location is key.
  5. Be Disruptive – Serve relevant content to the correct people. For example if they know that there is an interest in film, they’ll serve them content related to film. “Get involved, but be true to your brand”, she explained.
  6. KPI’S – Set objectives from the start and target the correct people. Keep track of progress. Further optimise spend and balance cost and brand equity.

“Be true to tone of voice – Never deviate”

I must say I really enjoyed Aisling’s talk and it left me with a lot to think about!

Hugh Curran, Digital Transformation Consultant

Next up was Hugh Curran, who is a digital strategy and transformation consultant. He has worked in communications for sixteen years. He began by taking a selfie for his social media platforms. Hugh has worked on social content strategies and built apps and websites for companies like CarlsbergLifestyle Sports, Renault and Guinness. He also does a bit of blogging on Huge Rants.hugh curran.jpg

Hugh’s presentation was mostly about content. He said 84% of people expect brands to produce content in some form, for example blogs, Facebook, Twitter etc. But in that same group 60% of them say that content is poor, irrelevant and it’s not fit for the purpose. Today on social media, people scroll quickly through their news feed. Companies need to create good content to get the attention of these fast scrollers.

“The key here is to identify employees who have the ability to listen and who care about the chatter online, and those who can create content that is emotionally appropriate for the community.” (Armano, 2009).

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Hugh gave a brief outline of the steps you could follow to produce good content. First of all, you need to plan your content. Figure out what needs to be said and when. Create content around events and activities. Make it original, don’t steal it from google because you want the content to be relevant to your brand. Companies should use video as it is a huge driver. 6 out of 10 are watching videos. The next step is to manage your content. You can use tweetdeck or buffer to schedule content and track it by using bitly. You should manage your community. Respond to customers queries, complaints and reviews. Retweet, like and comment. Find your influencers. Encourage customers to share their experience or you share it for them. For example if your selling a car to someone, capture a picture of how satisfied the customer is. The company needs to spend money if they w
ant to reach an audience. They need to be realistic, so if they can’t afford it, don’t try and do it as it will look cheap. An important point is for the company to be secure, by changing passwords, using two-step verification and remove admin rights if a member of staff leave. A company should review their performance to see what works and what doesn’t.
The last point that Hugh mentioned was “One size does not fit all”, meaning you can’t use the same content for every social media.

I read a fascinating blog post on Hugh’s website HERE, which provides us with a deeper understanding of contenthuge-rants

Overall I really enjoyed this presentation by Hugh, It was very informative and engaging.

Paul Berney – mCordis

Next up was Paul Berney, who is the managing director of mCordis. Paul talked to us about all the parts of social media coming together, they are connected! He said that we live in an age of distraction, where our mobile phones are our external brain. Everywhere we go, like Starbucks, Supermacs or even just to a friend’s house, the first thing we look for is the Wi-Fimcordis

Connected Individual -> Connected Brands -> Connected Marketers

He spoke about amazon being one of thebest digital brands that exists. Starbucks are another excellent brand where they have developed their app so you can now place yo
ur order and it will be sent to the nearest Starbucks store to you. They develop a personal experience with the customer where they shout out their name when their order is ready. They only play new music in their shops to keep the image of a new brand. The connected marketer creates physical, digital, emotional and sensorial products and services that solve consumer problems and that’s exactly what starbucks do.Starbucks-free-to-use.jpg

The connected marketer framework focuses on four key tasks:

  • To build understanding of the target audience or individual
  • To find out ways to enable that connected individual
  • Find out ways to remove barriers of engagement
  • Focus on ways to be of service to the individual

Paul concluded his presentation “the connected marketer creates, develops, and maintains a brand that understands and meets the needs of the connected individual.”

I found an interesting radio interview with  Paul HERE, it’s worth the listen!

Eric Weaver from Xerox

Our next speaker was Eric Weaver, who is the vice president of communication and marketing solution with Xerox. Eric is not a stranger to DCU as he has been a guest lecturer for the digital marketing programme here for the last six years. The main topic Eric covered with us was ‘Disruption’. Everybody talks about it like it’s a good thing but it’s not.Xerox-Logo-HD.jpg

Firstly, Eric gave us a bit of insight into his background. At 18, he worked in a factory and his role was to either disrupt a common process or to help the company deal with disruption. In 1994, he became very knowledgeable in using the internet. He built a website for Prodder and Gamble and wanted to them to use it for communication. They thought why do they need internet when they have a perfectly good voicemail and fax. He was almost ahead of time. Then in 1999, he worked for an ad agency and tried to convince them at a dealer associate meeting to sell cars on the internet. After a lot of debating, they agreed. But now everyone has dealership over the internet. It’s an ever-changing world with digital disruption.eric weaver.jpg

He used many examples to explain his points more clearly. Firstly, HMV. Everybody used to go there to buy music but now with the advanced technology, it’s all downloaded. As a result HMV closed in 2013.

“No-one likes disruption”

Next he took Air BnB. A company who have over 2million listings of accommodation. They have revenue of over €28 billion. But now ‘One Fine Stay’ is disrupting their company, as they have simplified the process having everything in the one package. This is something that Air BnB must now deal with. Finally, he talked about Uber, a company that deliver food or packages around a city, just minutes after its been ordered. They are doing extraordinarily well. In 2015 Uber’s valuation overtook companies like Nissan who have been in business over 100 years. It only took Uber 5 years!! And that’s digital disruption.
But now Uber could be disrupted by Amazon. They are using drones to deliver packages in 30 minutes or less. He showed us a quick video about how it works:

So through all these examples, Eric clearly developed his idea that digital disruption is happening all the time.

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He concluded his speech with steps that companies can take to become more auditive and innovative:

  1. Audit your organisation
  2. Foster a culture where change isn’t a dirty word and where people’s ideas don’t get shut down. Encourage Fearlessness
  3. Create a path to an agile organisation

It was a really interesting speech, and a powerful finish to the conference!

Conclusion

In my opinion, Get Social was very beneficial to a wide range of audiences. I feel that, not only did I learn the importance of social media in businesses today, I learned some useful and interesting tips that I will definitely take on board when searching for jobs and in the workplace itself!

Be sure to join me in April, when I will be blogging all about the final DICE mini-conference GETDIGITAL!

See you soon!

References

Armano, D. (2009, November 2). Six social media trends for 2010. Retrieved November 5, 2010, from http://blogs.hbr.org/cs/ 2009/11/six_social_media_trends.html

Prometric.com. (2017). Information Technology. [online] Available at: https://www.prometric.com/en-us/about-prometric/information-technology/Pages/default.aspx [Accessed 2 Mar. 2017].

Pictures from this blog are a mixture of my own, google images and the slides provided by each speaker.

#GETSTARTED2016

This is the first of our mini conferences and what a way to begin! I didn’t know what to expect of the event before attending but it did not disappoint. It was truly brilliant, enjoyable and informative. The topic of entrepreneurship was discussed in detail in the various talks from our guest speakers. They portrayed it as an exhilarating, rewarding career option but it does have its risks and not all ideas are a success. The speakers certainly left us with something to think about.

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The first guest speaker of the day was Philippe Brodeur, who is the co-founder of OvercastHQ. This is a company that is designed to manage video files easily almost like managing word documents without having to struggle with technology. Philippe told us their story and talked about the market for this product at the moment. overcast2He explained that “93% of marketers and publishers now work with video”. He argued that some of these companies are not using suitable tools. I thought it was a brilliant idea as technology is so big nowadays.

After talking briefly about his company, he began to explore the topic of entrepreneurship in more depth. He talked about what makes a successful business and suggested that the five reasons start-ups succeed is team, idea, plan, timing and funding and I must say that I agree with these. Although things like funding and timing are very important, I should add that the personality of the entrepreneur and their skills and characteristics are also what makes a successful business.

What I liked most about Philippe is that he has full belief and commitment to his business and is motivated to do everything he can to see it succeed. He spoke in a philosophical tone where he posed one main question to the audience and left the future entrepreneur with something to consider, “How am I going to differentiate myself from everyone else in the marketplace?” It was a great talk and start to the event!

You can find out more about Philippe’s company on his website.

Next up was Brian O’Rourke and Alan Farrelly who are involved in the company Cityswifter. These guys were very inspirational. When starting up a business, they focused on the problem, what needed fixing and came up with a solution.

First they discussed their journey and how they got to where they are. I found this very interesting as they had a few different companies before Cityswifter. In 2013, concertbus.ie was set up by Alan Farrelly to provide transport to concerts and festivals around Ireland. They had over €130,000 in revenue with 20+ events. But they ran into difficulty as it wasn’t scalable. Next up, they set up another website busman.ie, where you just log in and book your bus. But this website was hacked weekly.

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I really admired their perseverance, as they never gave up and eventually came up with the idea of Cityswifter. Steve Jobs, the founder and CEO of apple, once said, “I’m convinced that about half of what separates the successful entrepreneurs from the non-successful ones is pure perseverance.” And I wholeheartedly agree with this. Building this business wasn’t easy. They worked long and hard days leading up to the bus strikes, from 12-16 hours and they had very little money. But their efforts paid off and they were the talk of the country overnight. “Be prepared to do what others won’t”, was one of the messages they were sending across and it really stood out to me.

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I found an interesting newspaper article about Cityswifter HERE on The Irish Times. it is worth the read!

The boys plan on expanding their company with the release of a mobile app, more bus routes, and building out their team. I hope all goes well for them in their journey which I’m sure it will.

After the first two speeches I realized something. These people aren’t solely interested in money and fame, but in personal rewards and satisfaction. “Many persons choose to become entrepreneurs not primarily to become rich or famous(!), but because they want to improve the quality of their own lives, and perhaps those of others too. In short, they want to attain greater life satisfaction and increased personal happiness.” (Baron, 2014)

Elva Carri was the third speaker of the day, with her company, Girlcrew. I found her story the most interesting so far and very entertaining. She was feeling a bit lonely and was tired of her friends cancelling plans or not being able to go out, so she wanted to find a way to meet new friends that have some similar interests to her. The way she went about this is very funny. She went on tinder and changed her status to a male. Here is her profile and what she posted:
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You might think it is a silly idea but the response Elva got was huge. Within a few hours, she got over 100 messages from other girls. She then made a Facebook group chat with everyone in it and they organised different nights out. Elva was doing all the work, so she thought why not make a business out of it. She used it as a user aswel as a business. She expressed that it appeared scalable and there was a market for it. I thought it was genius! Elva had great aspirations for this company, that she wanted to make it worldwide, but she wasn’t sure it would work out, so she kept it to herself. She wanted to be able to test it without any pressure. Currently, they have 50,000+ members and there are events happening everyday throughout the world which are organised through Girlcrew. I was amazed that in Dublin alone, there are 20,000 members. There are three full time staff working with this business. The co-founder is Aine Molloy. She met Pamala Newhiman, who worked for the New York times for 7 years, and she asked to get involved.

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In her talk, Elva also acknowledged their weaknesses, along with their strengths. One being that they have no tech person but that she would like to have her own app someday. Her target market is women from 25-40 years in urban areas and developed regions. This equates to 79 million people. The market is massive. There are continuous requests for Girlcrew to come to more cities. Elva has a really positive attitude towards life and left us with the quote “Don’t just share experiences, create them!” Meaning that the world is our oyster. I really enjoyed this talk by Elva and it gave me a lot to consider.

Gavin Walshe was next on the stage with his company iCabbi. This man has always been a creative and innovative entrepreneur. He set up many businesses and was nominated for an award with entrepreneur of the year. He was very young when he set up his first company, where he bought Christmas trees in bulk and travelled from door-to-door selling them. It was a very successful business at the time but he soon got sick of it. The second of his businesses to set up was myfashionfair.ie. He recognised that women were complaining about weddings and how expensive they are like buying a dress that will only be worn once. This website was a way of buying and selling your dresses. It seemed like a great idea but Gavin explained that it was a phenomenal failure. He was always on the lookout for business opportunities which is a very successful trait to have as an entrepreneur in my opinion. The idea of iCabbi was sparked when he was in Portugal with his wife and they got lost. He thought it would be a great thing to get a live taxi with a push of a button that could detect your location. And so, with his idea, he launched iCabbi in 2010. The way it worked was he charged taxis per job, but he soon realised that some cannot be trusted. It worked well in Cork and he re-launched it in Dublin in 2011 and this time it operated well. The only problem was demand exceeded supply and there weren’t enough taxis.

iCabbi was then launched in the U.K. This was very different to Ireland as they had no meters in the taxis. It took Walshe a long time to catch up, he ran out of money but the service was finally ready in Jan 2014. It seen a high growth rate. He wanted to keep on expanding, so he brought it to the U.S last year. I really admire how, initially, he spotted a fault in the market and created something to solve it and appeal to a mass audience, showing that he had a great entrepreneurial capacity, something which I would like to develop myself. He left us with a quote “You can only grow as big as your vision” and to be an entrepreneur you must have big ambition , which is something that appeals to me greatly.

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This picture is taken from Gavin’s Slides

I found an article HERE from The Irish Independent about iCabbi and thought it was very interesting.

I thought the next speaker was a bit different to the others. We were introduced to Iseult Ward and her company FoodCloud. This is a charitable organisation collecting food for the homeless. As she said in her PowerPoint presentation, they are “connecting those who have too much food with those who have too little”. Iseult presented us with some remarkable figures. I was astonished that over 30% of food produced around the world is wasted. In Ireland that is about one million tonnes wasted annually. If that sounds bad, there are 795 million people that have no food around the world and one in eight people in Ireland suffer from poverty. I couldn’t believe it!fclogo.png

Iseult thought these figures were shocking and wanted to do something about it. She studied in Trinity College Dublin, and when she completed her course she set up a food bank. Evan O’Brien is the co-founder. They discovered that supermarkets waste 300 meals equivalent per week. After hearing this figure, they set up a meeting with Tesco. They got on board with the idea. It works by uploading details of surplus food on foodcloud. Then a text is sent out to charities and they will collect the food. It has such a big impact on the homeless shelter. They got a huge donation of steaks from Aldi, and some of the people in shelter said that they have never even seen a steak before. I was touched by this. Iseult attains a national contract with Aldi and Tesco and she launched in the U.K with Tesco two years ago. FoodCloud is also partnered in the U.K with Fairshare. Her company is expanding everyday and I think it is great to see a young inspiring entrepreneur, like Iseult, doing such amazing work.

After some inspirational and heart felt speeches by our guest speakers, the event concluded with a short talk from the presenter, Andrew Keogh and he showed us a few slides:

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Overall, it was a fantastic day, with some encouraging speeches. Some of them have inspired me to become an entrepreneur. I learned a lot of information that I will use myself during the duration of my studies and take with me in the future!

Looking forward to the next conference #GetSocial in February! Thank you all for reading!

See you soon!

References:

Baron, R. (2014), Essentials of entrepreneurship: evidence and practice, Edward Elgar: Cheltenham UK

Pictures from this blog are a mixture of my own, google images and the slides provied by each speaker.